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The University of Ca has involved the solutions of Heartland ECSI, Inc. (ECSI) to replace Conduent formerly ACS Education Services (ACS) because the servicer for many for the University’s campus-based figuratively speaking August that is effective 2017. This really is a change that is system-wide all University of Ca campuses.

Starting in August 2017, ECSI will assume duty for servicing the University’s campus-based student education loans including, although not limited by, delivering education loan billing statements, processing education loan payments, forbearance, deferment, and cancellation demand forms, and providing high quality customer solution to the education loan borrowers.

The University understands that as a consequence of the change to ECSI, you will have different changes impacting our borrowers and a period of interruption in services. Nevertheless, we have been making every work to really make the change a smooth one, with since service that is little as you can, after the guiding principle of accomplishing our better to deal with debtor requirements. In that character, we have been supplying the following information about the change in addition to modifications which are being implemented.

Transition Dates

The effective date of this University’s new service contract with ECSI is August 1, 2017. The date that is last of University’s education loan services contract with Conduent/ACS is July 31, 2017. The procedure for transitioning all education loan account data from Conduent/ACS to ECSI will commence on 1, 2017 and is expected to be completed by Mid-August, 2017 august. Please keep in mind that during the brand new servicer transition, Conduent/ACS staff, ECSI staff and UC hillcrest staff won’t have access to see any loan information or procedure transactions, nor are you able to get into loan account information online. Upon conclusion of this change, ECSI will instantly payday loans okc start processing all payments that are outstanding deals, and quickly once you will receive guidelines from ECSI for accessing your bank account.

Use of your University of Ca education loan username and passwords through the Conduent/ACS on line system or through the Conduent/ACS debtor call center will end after July 31, 2017. Processing of online electronic repayments and other deals by Conduent/ACS debtor solutions staff may also cease after July 31, 2017.

The prospective date for ECSI staff in order to give you borrower that is complete and username and passwords around Mid-August, 2017. Please keep in mind that until then, neither ECSI nor UC north park staff could have access to look at your education loan account information or perhaps in a position to process any deals, such as for example re payments and requests for deferment, cancellation or forbearance. After the change to ECSI is complete, you’ll access your bank account through ECSl’s web site, in which you should be able to see your account information, make one-time or recurring ACH re payments, access deferment and termination types, or access an ECSI consumer service agent via real time talk. You shall additionally be in a position to contact ECSI customer support directly by phone.

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